Hello all, I use RT 3.8.2. People are creating tickets to request things, and sometimes they forget some details. I would like to create a set of "standard request forms", ideally somewhere in RT, that will create tickets with a summary of the details.
Exemple : request for an DNS entry will create a ticket in the DNS queue, with me as an owner and with this content : FQDN: something.bestpractical.com IP: 10.1.1.1 TTL (optionnal): 3600 Description: new website for something For example. This is filled in by the user in a form, the ticket can be created with the rt command line, command by email, or anything else. I have more complex requests, for example a request for a new server, that will create a ticket "new server", with childs such as "install physically the server", "request an IP", "configure the DNS" etc... And I'll consider the server "installed" when all the child will be resolved. My problem is which tool can I use to create these forms ? Is there something for this in RT or should I use something else ? -- L.B. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
