On Fri, Feb 13, 2009 at 16:24, L B <[email protected]> wrote: > I don't use custom fields because : > - I don't want users to log in the self service to create requests > - I don't want to create custom fields per queue (especially > mandatory ones) because the DNS queue can be used to request a new DNS > entry, but also to report DNS problems or ask anything related to DNS. > > We can use web pages, but it's more or less creating a kind of portal. > Do you have a technology/framework recommendation to do this ? Your reasons for "not using CFs" do not preclude them. As before, REST or commands by email. Simply make them optional in RT (not ideal), and use your front-end to require values as necessary. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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