On Fri, Feb 13, 2009 at 11:00 PM, Jerrad Pierce <[email protected]> wrote: > On Fri, Feb 13, 2009 at 16:24, L B <[email protected]> wrote: >> I don't use custom fields because : >> - I don't want users to log in the self service to create requests >> - I don't want to create custom fields per queue (especially >> mandatory ones) because the DNS queue can be used to request a new DNS >> entry, but also to report DNS problems or ask anything related to DNS. >> >> We can use web pages, but it's more or less creating a kind of portal. >> Do you have a technology/framework recommendation to do this ? > Your reasons for "not using CFs" do not preclude them. As before, > REST or commands by email. Simply make them optional in RT (not ideal), > and use your front-end to require values as necessary. >
I can do that, but it doesn't solve my original problem : which frontend ? -- L.B. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
