On Fri, Feb 13, 2009 at 13:39, Gene LeDuc <[email protected]> wrote: > We use web pages to do this. User goes to DNS request page, fills in form, > php does some sanity-checking on the data, data gets formatted and mailed > to RT, RT creates ticket in DNS queue. Repeat for e-mail aliases, firewall That's not the best way to go about this. Either use a customized self-service interface, enable support for actions by email (so you can set custom fields), or use the REST interface. The second option will take the least work with your system, but there are security considerations to consider. See the wiki.
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