I just tried it with RTFM disabled, and got the same results: ============= Subject: 3rd test of RT in IE7 MIME-Version: 1.0 Content-Type: text/html; charset="UTF-8" X-Mailer: MIME-tools 5.427 (Entity 5.427) Content-Disposition: inline Content-Transfer-Encoding: binary X-RT-Original-Encoding: utf-8 Content-Length: 55
<p>I 've disabled RTFM to test the IE7 pr oblem ============= > -----Original Message----- > From: Alex Young [mailto:alexyo...@scoutsolutions.co.uk] > Sent: Friday, February 27, 2009 5:04 AM > To: Michael Finn; rt-users@lists.bestpractical.com > Subject: RE: Tracking a bug with WYSIWYG editor and IE7 > > I am using pretty much the same as you, except I'm running IE7 on > Vista. > > Michael, do oyu still have this bug if you disable RTFM? > > I can reproduce the error consistantly whenever I hit reply/comment to > a specific transaction. Depending on which transaction I reply/comment > on changes the site that the data is truncated. Doesnt matter how much > more I type into the reply/comment, each transaction also truncated at > the same bytes regardless. > > The Javascript errors I had in IE had nothing to do with this bug. I > fixed it my removing the references to scriptalicous.js and > prototype.js in the modified header from the RTx-EmailCompletion > header. > > -----Original Message----- > From: Michael Finn [mailto:mf...@nbutexas.com] > Sent: 25 February 2009 20:59 > To: Alex Young; rt-users@lists.bestpractical.com > Subject: Tracking a bug with WYSIWYG editor and IE7 > > The only extension I have is RTFM. More specs: > RT-3.8.2 > RTFM-2.4.1 > MySQL 5.0.67 (external server) > IE 7.0.5730.11 on WinXP SP3 > IE7 Add-ons don't apply, because I experienced the same issue in IE7 > "safe mode" ('iexplore -extoff'). > > I'm baffled. > > > -----Original Message----- > > From: Alex Young [mailto:alexyo...@scoutsolutions.co.uk] > > Sent: Wednesday, February 25, 2009 12:38 PM > > To: Michael Finn; rt-users@lists.bestpractical.com > > Subject: RE: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 > > and RTx-EmailCompletion > > > > Hmmm... odd that I dont get the error when I remove RTx- > > EmailCompletion, but you're not using it. What other extensions are > you > > using? Do you still get this problem if they are disabled? > > > > Mine is getting truncated at 319 characters on every one. I never > > noticed it before. > > > > Looks like my JavaScript error is unrelated. Its a RTx- > EmailCompletion > > specific error that, so nothing to do with the truncation. > > > > > > ================================================ > > MIME-Version: 1.0 > > X-Mailer: MIME-tools 5.427 (Entity 5.427) > > Content-Disposition: inline > > Content-Type: text/html; charset="UTF-8" > > Content-Transfer-Encoding: binary > > X-RT-Original-Encoding: utf-8 > > RT-Send-CC: > > Content-Length: 319 > > > > <p>Does it do it when inserting content fro > > m the previous page?</p> > > <p>On Wed Feb 25 14:58:45 2009, ayoung wrote: > > <br /> > > > T > > his is a > > lon > > g winded reply to see if IE will br > > eak > > with the WYSIWYG <br / > > > > > & > > gt; editor yet <br /> > > > again. <br /> > > > <br /> > > > > > I > > cant understand why it breaks. <br /> > > &g > > t > > ; > > ================================================ > > > > > > -----Original Message----- > > From: Michael Finn [mailto:mf...@nbutexas.com] > > Sent: 25 February 2009 18:26 > > To: Alex Young; rt-users@lists.bestpractical.com > > Subject: RE: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 > > and RTx-EmailCompletion > > > > Alex, > > > > I've observed the same kind of behavior when I use the "New ticket > in" > > button at the top, but not when I enter a comment or reply. > > Additionally, my text is truncated at 55 characters. I'm having this > > issue in IE7, but not Firefox 3. I don't get JavaScript errors in > > either browser. > > > > I do not use RTx-EmailCompletion, however. Here's an example of what > > I'm seeing (with headers): > > ================= > > MIME-Version: 1.0 > > Content-Type: text/html; charset="UTF-8" > > X-Mailer: MIME-tools 5.427 (Entity 5.427) > > Content-Disposition: inline > > Content-Transfer-Encoding: binary > > X-RT-Original-Encoding: utf-8 > > Content-Length: 55 > > > > <p>K > > . Tibbels PC& > > nbsp;won't boot. " > > ;Strik > > ================= > > > > Mike > > ----------------- > > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > > boun...@lists.bestpractical.com] On Behalf Of Alex Young > > Sent: Wednesday, February 25, 2009 10:45 AM > > To: rt-users@lists.bestpractical.com > > Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 and > > RTx-EmailCompletion > > > > Hi, > > I'm trying to track down a bug I am experiencing with RT, > its > > WYSIWYG editor, IE7 and RTx-EmailCompletion. > > > > On my install when RT inserts content automatically into the body of > > the WYSIWYG editor. > > > > I only get this error when using Internet Explorer 7 (Haven't tried > > other IE versions). Firefox doesn't suffer. > > > > If I insert and RTFM article, my user signature (set under users > > preferences), or hit reply/comment on a ticket transaction it posts > the > > info correct into the WYSIWYG editor window. When submitting that > page > > the transaction content randomly inserts spaces, line breaks, and > chops > > off the end of the content. > > > > If I disable RTx-EmailCompletion it works fine. > > > > I also have a JavaScript error in IE7 when RTx-EmailCompletion is > > enabled; > > Line: 2 > > Char: 1 > > Error: Syntax error > > Code: 0 > > > > This error shows on every page. Looks like it's a problem with RTx- > > EmailCompletion. It doesn't give a JS error in Firefox. > > > > Has anyone else had this problem or been able to fix it? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com