Further testing: Logged into a different PC (Remote Desktop); logged into RT w/ IE7 --> same problem (55 chars, extra garbage). Logged into RT as root w/ IE7 --> did NOT have the problem. Fellow IT user (with same permissions as mine) is also not having this problem. It looks like *I'm* the lucky one. :(
What could it be about *my* login in RT that's causing this issue??? > -----Original Message----- > From: [email protected] [mailto:rt-users- > [email protected]] On Behalf Of Michael Finn > Sent: Friday, February 27, 2009 9:28 AM > To: Alex Young; [email protected] > Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7 > > I just tried it with RTFM disabled, and got the same results: > ============= > Subject: 3rd test of RT in IE7 > MIME-Version: 1.0 > Content-Type: text/html; charset="UTF-8" > X-Mailer: MIME-tools 5.427 (Entity 5.427) > Content-Disposition: inline > Content-Transfer-Encoding: binary > X-RT-Original-Encoding: utf-8 > Content-Length: 55 > > <p>I > 've disabled > RTFM to test the IE7 pr > oblem > ============= > > > -----Original Message----- > > From: Alex Young [mailto:[email protected]] > > Sent: Friday, February 27, 2009 5:04 AM > > To: Michael Finn; [email protected] > > Subject: RE: Tracking a bug with WYSIWYG editor and IE7 > > > > I am using pretty much the same as you, except I'm running IE7 on > > Vista. > > > > Michael, do oyu still have this bug if you disable RTFM? > > > > I can reproduce the error consistantly whenever I hit reply/comment > to > > a specific transaction. Depending on which transaction I > reply/comment > > on changes the site that the data is truncated. Doesnt matter how > much > > more I type into the reply/comment, each transaction also truncated > at > > the same bytes regardless. > > > > The Javascript errors I had in IE had nothing to do with this bug. I > > fixed it my removing the references to scriptalicous.js and > > prototype.js in the modified header from the RTx-EmailCompletion > > header. > > > > -----Original Message----- > > From: Michael Finn [mailto:[email protected]] > > Sent: 25 February 2009 20:59 > > To: Alex Young; [email protected] > > Subject: Tracking a bug with WYSIWYG editor and IE7 > > > > The only extension I have is RTFM. More specs: > > RT-3.8.2 > > RTFM-2.4.1 > > MySQL 5.0.67 (external server) > > IE 7.0.5730.11 on WinXP SP3 > > IE7 Add-ons don't apply, because I experienced the same issue in IE7 > > "safe mode" ('iexplore -extoff'). > > > > I'm baffled. > > > > > -----Original Message----- > > > From: Alex Young [mailto:[email protected]] > > > Sent: Wednesday, February 25, 2009 12:38 PM > > > To: Michael Finn; [email protected] > > > Subject: RE: [rt-users] Trying to track a bug with WYSIWYG > editor,IE7 > > > and RTx-EmailCompletion > > > > > > Hmmm... odd that I dont get the error when I remove RTx- > > > EmailCompletion, but you're not using it. What other extensions are > > you > > > using? Do you still get this problem if they are disabled? > > > > > > Mine is getting truncated at 319 characters on every one. I never > > > noticed it before. > > > > > > Looks like my JavaScript error is unrelated. Its a RTx- > > EmailCompletion > > > specific error that, so nothing to do with the truncation. > > > > > > > > > ================================================ > > > MIME-Version: 1.0 > > > X-Mailer: MIME-tools 5.427 (Entity 5.427) > > > Content-Disposition: inline > > > Content-Type: text/html; charset="UTF-8" > > > Content-Transfer-Encoding: binary > > > X-RT-Original-Encoding: utf-8 > > > RT-Send-CC: > > > Content-Length: 319 > > > > > > <p>Does it do it when inserting content fro > > > m the previous page?</p> > > > <p>On Wed Feb 25 14:58:45 2009, ayoung wrote: > > > <br /> > > > > T > > > his is a > > > lon > > > g winded reply to see if IE will br > > > eak > > > with the WYSIWYG <br / > > > > > > > & > > > gt; editor yet <br /> > > > > again. <br /> > > > > <br /> > > > > > > > I > > > cant understand why it breaks. <br /> > > > &g > > > t > > > ; > > > ================================================ > > > > > > > > > -----Original Message----- > > > From: Michael Finn [mailto:[email protected]] > > > Sent: 25 February 2009 18:26 > > > To: Alex Young; [email protected] > > > Subject: RE: [rt-users] Trying to track a bug with WYSIWYG > editor,IE7 > > > and RTx-EmailCompletion > > > > > > Alex, > > > > > > I've observed the same kind of behavior when I use the "New ticket > > in" > > > button at the top, but not when I enter a comment or reply. > > > Additionally, my text is truncated at 55 characters. I'm having > this > > > issue in IE7, but not Firefox 3. I don't get JavaScript errors in > > > either browser. > > > > > > I do not use RTx-EmailCompletion, however. Here's an example of > what > > > I'm seeing (with headers): > > > ================= > > > MIME-Version: 1.0 > > > Content-Type: text/html; charset="UTF-8" > > > X-Mailer: MIME-tools 5.427 (Entity 5.427) > > > Content-Disposition: inline > > > Content-Transfer-Encoding: binary > > > X-RT-Original-Encoding: utf-8 > > > Content-Length: 55 > > > > > > <p>K > > > . Tibbels PC& > > > nbsp;won't boot. " > > > ;Strik > > > ================= > > > > > > Mike > > > ----------------- > > > From: [email protected] [mailto:rt-users- > > > [email protected]] On Behalf Of Alex Young > > > Sent: Wednesday, February 25, 2009 10:45 AM > > > To: [email protected] > > > Subject: [rt-users] Trying to track a bug with WYSIWYG editor,IE7 > and > > > RTx-EmailCompletion > > > > > > Hi, > > > I'm trying to track down a bug I am experiencing with RT, > > its > > > WYSIWYG editor, IE7 and RTx-EmailCompletion. > > > > > > On my install when RT inserts content automatically into the body > of > > > the WYSIWYG editor. > > > > > > I only get this error when using Internet Explorer 7 (Haven't tried > > > other IE versions). Firefox doesn't suffer. > > > > > > If I insert and RTFM article, my user signature (set under users > > > preferences), or hit reply/comment on a ticket transaction it posts > > the > > > info correct into the WYSIWYG editor window. When submitting that > > page > > > the transaction content randomly inserts spaces, line breaks, and > > chops > > > off the end of the content. > > > > > > If I disable RTx-EmailCompletion it works fine. > > > > > > I also have a JavaScript error in IE7 when RTx-EmailCompletion is > > > enabled; > > > Line: 2 > > > Char: 1 > > > Error: Syntax error > > > Code: 0 > > > > > > This error shows on every page. Looks like it's a problem with RTx- > > > EmailCompletion. It doesn't give a JS error in Firefox. > > > > > > Has anyone else had this problem or been able to fix it? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
