I too am seeing this problem. it only happens when:
1. the WYSIWYG editor is being used 2. IE7 is the browser 3. The user has a signature (i.e. RT automatically inserts text) Im wondering if it has to do with the signature column being TEXT vs. VARCHAR or something along those lines.. --- On Fri, 2/27/09, Michael Finn <[email protected]> wrote: > From: Michael Finn <[email protected]> > Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7 > To: "Alex Young" <[email protected]>, > [email protected] > Date: Friday, February 27, 2009, 11:44 AM > Further testing: > Logged into a different PC (Remote Desktop); logged into RT > w/ IE7 --> same problem (55 chars, extra garbage). > Logged into RT as root w/ IE7 --> did NOT have the > problem. > Fellow IT user (with same permissions as mine) is also not > having this problem. > It looks like *I'm* the lucky one. :( > > What could it be about *my* login in RT that's causing > this issue??? > > > -----Original Message----- > > From: [email protected] > [mailto:rt-users- > > [email protected]] On Behalf Of Michael > Finn > > Sent: Friday, February 27, 2009 9:28 AM > > To: Alex Young; [email protected] > > Subject: Re: [rt-users] Tracking a bug with WYSIWYG > editor and IE7 > > > > I just tried it with RTFM disabled, and got the same > results: > > ============= > > Subject: 3rd test of RT in IE7 > > MIME-Version: 1.0 > > Content-Type: text/html; charset="UTF-8" > > X-Mailer: MIME-tools 5.427 (Entity 5.427) > > Content-Disposition: inline > > Content-Transfer-Encoding: binary > > X-RT-Original-Encoding: utf-8 > > Content-Length: 55 > > > > <p>I > > 've disabled > > RTFM to test the IE7 pr > > oblem > > ============= > > > > > -----Original Message----- > > > From: Alex Young > [mailto:[email protected]] > > > Sent: Friday, February 27, 2009 5:04 AM > > > To: Michael Finn; > [email protected] > > > Subject: RE: Tracking a bug with WYSIWYG editor > and IE7 > > > > > > I am using pretty much the same as you, except > I'm running IE7 on > > > Vista. > > > > > > Michael, do oyu still have this bug if you > disable RTFM? > > > > > > I can reproduce the error consistantly whenever I > hit reply/comment > > to > > > a specific transaction. Depending on which > transaction I > > reply/comment > > > on changes the site that the data is truncated. > Doesnt matter how > > much > > > more I type into the reply/comment, each > transaction also truncated > > at > > > the same bytes regardless. > > > > > > The Javascript errors I had in IE had nothing to > do with this bug. I > > > fixed it my removing the references to > scriptalicous.js and > > > prototype.js in the modified header from the > RTx-EmailCompletion > > > header. > > > > > > -----Original Message----- > > > From: Michael Finn [mailto:[email protected]] > > > Sent: 25 February 2009 20:59 > > > To: Alex Young; [email protected] > > > Subject: Tracking a bug with WYSIWYG editor and > IE7 > > > > > > The only extension I have is RTFM. More specs: > > > RT-3.8.2 > > > RTFM-2.4.1 > > > MySQL 5.0.67 (external server) > > > IE 7.0.5730.11 on WinXP SP3 > > > IE7 Add-ons don't apply, because I > experienced the same issue in IE7 > > > "safe mode" ('iexplore > -extoff'). > > > > > > I'm baffled. > > > > > > > -----Original Message----- > > > > From: Alex Young > [mailto:[email protected]] > > > > Sent: Wednesday, February 25, 2009 12:38 PM > > > > To: Michael Finn; > [email protected] > > > > Subject: RE: [rt-users] Trying to track a > bug with WYSIWYG > > editor,IE7 > > > > and RTx-EmailCompletion > > > > > > > > Hmmm... odd that I dont get the error when I > remove RTx- > > > > EmailCompletion, but you're not using > it. What other extensions are > > > you > > > > using? Do you still get this problem if they > are disabled? > > > > > > > > Mine is getting truncated at 319 characters > on every one. I never > > > > noticed it before. > > > > > > > > Looks like my JavaScript error is unrelated. > Its a RTx- > > > EmailCompletion > > > > specific error that, so nothing to do with > the truncation. > > > > > > > > > > > > > ================================================ > > > > MIME-Version: 1.0 > > > > X-Mailer: MIME-tools 5.427 (Entity 5.427) > > > > Content-Disposition: inline > > > > Content-Type: text/html; > charset="UTF-8" > > > > Content-Transfer-Encoding: binary > > > > X-RT-Original-Encoding: utf-8 > > > > RT-Send-CC: > > > > Content-Length: 319 > > > > > > > > <p>Does it do it when inserting > content fro > > > > m the previous page?</p> > > > > <p>On Wed Feb 25 14:58:45 2009, ayoung > wrote: > > > > <br /> > > > > > T > > > > his is a > > > > lon > > > > g winded reply to see if IE will br > > > > eak > > > > with the WYSIWYG <br / > > > > > > > > > & > > > > gt; editor yet <br /> > > > > > again. <br /> > > > > > <br /> > > > > > > > > > I > > > > cant understand why it breaks. <br /> > > > > &g > > > > t > > > > ; > > > > > ================================================ > > > > > > > > > > > > -----Original Message----- > > > > From: Michael Finn > [mailto:[email protected]] > > > > Sent: 25 February 2009 18:26 > > > > To: Alex Young; > [email protected] > > > > Subject: RE: [rt-users] Trying to track a > bug with WYSIWYG > > editor,IE7 > > > > and RTx-EmailCompletion > > > > > > > > Alex, > > > > > > > > I've observed the same kind of behavior > when I use the "New ticket > > > in" > > > > button at the top, but not when I enter a > comment or reply. > > > > Additionally, my text is truncated at 55 > characters. I'm having > > this > > > > issue in IE7, but not Firefox 3. I > don't get JavaScript errors in > > > > either browser. > > > > > > > > I do not use RTx-EmailCompletion, however. > Here's an example of > > what > > > > I'm seeing (with headers): > > > > ================= > > > > MIME-Version: 1.0 > > > > Content-Type: text/html; > charset="UTF-8" > > > > X-Mailer: MIME-tools 5.427 (Entity 5.427) > > > > Content-Disposition: inline > > > > Content-Transfer-Encoding: binary > > > > X-RT-Original-Encoding: utf-8 > > > > Content-Length: 55 > > > > > > > > <p>K > > > > . Tibbels PC& > > > > nbsp;won't boot. " > > > > ;Strik > > > > ================= > > > > > > > > Mike > > > > ----------------- > > > > From: > [email protected] [mailto:rt-users- > > > > [email protected]] On Behalf > Of Alex Young > > > > Sent: Wednesday, February 25, 2009 10:45 AM > > > > To: [email protected] > > > > Subject: [rt-users] Trying to track a bug > with WYSIWYG editor,IE7 > > and > > > > RTx-EmailCompletion > > > > > > > > Hi, > > > > I'm trying to track > down a bug I am experiencing with RT, > > > its > > > > WYSIWYG editor, IE7 and RTx-EmailCompletion. > > > > > > > > On my install when RT inserts content > automatically into the body > > of > > > > the WYSIWYG editor. > > > > > > > > I only get this error when using Internet > Explorer 7 (Haven't tried > > > > other IE versions). Firefox doesn't > suffer. > > > > > > > > If I insert and RTFM article, my user > signature (set under users > > > > preferences), or hit reply/comment on a > ticket transaction it posts > > > the > > > > info correct into the WYSIWYG editor window. > When submitting that > > > page > > > > the transaction content randomly inserts > spaces, line breaks, and > > > chops > > > > off the end of the content. > > > > > > > > If I disable RTx-EmailCompletion it works > fine. > > > > > > > > I also have a JavaScript error in IE7 when > RTx-EmailCompletion is > > > > enabled; > > > > Line: 2 > > > > Char: 1 > > > > Error: Syntax error > > > > Code: 0 > > > > > > > > This error shows on every page. Looks like > it's a problem with RTx- > > > > EmailCompletion. It doesn't give a JS > error in Firefox. > > > > > > > > Has anyone else had this problem or been > able to fix it? > > _______________________________________________ > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [email protected] > > > > > > Discover RT's hidden secrets with RT Essentials > from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from > O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
