You sent this same message 1.5 hours earlier. You (likely) didn't get a response because you didn't include any specific information. At 10k feet it could be anything. Start at a lower level -- who should have gotten mail? Who shows up on the People tab of the ticket? If there's nobody there...
On Apr 21, 2009, at 3:27 PM, Gary Greene wrote: > RT version 3.8.1, ExternalAuth version 0.08 > > I've run into a problem with testing the instance of RT I've > installed that the notification emails aren't getting sent. The mail > log doesn't list anything being processed, so I checked the httpd > error_log, and see the following: > > [Tue Apr 21 20:47:30 2009] [info]: > <rt-3.8.1-25329-1240346849-319.5-...@minervan > etworks.com> #5/96 - Scrip 5 On Correspond Notify AdminCcs (/usr/lib/ > perl5/vendo > r_perl/5.8.8/RT/Action/SendEmail.pm:302) > [Tue Apr 21 20:47:30 2009] [info]: > <rt-3.8.1-25329-1240346849-319.5-...@minervan > etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ > vendor_perl/5.8.8 > /RT/Interface/Email.pm:338) > [Tue Apr 21 20:47:30 2009] [info]: > <rt-3.8.1-25329-1240346849-737.5-...@minervan > etworks.com> #5/96 - Scrip 7 On Correspond Notify Other Recipients (/ > usr/lib/per > l5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302) > [Tue Apr 21 20:47:30 2009] [info]: > <rt-3.8.1-25329-1240346849-737.5-...@minervan > etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ > vendor_perl/5.8.8 > /RT/Interface/Email.pm:338) > [Tue Apr 21 20:47:30 2009] [info]: > <rt-3.8.1-25329-1240346850-536.5-...@minervan > etworks.com> #5/96 - Scrip 6 On Correspond Notify Requestors and Ccs > (/usr/lib/p > erl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302) > [Tue Apr 21 20:47:30 2009] [info]: > <rt-3.8.1-25329-1240346850-536.5-...@minervan > etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ > vendor_perl/5.8.8 > /RT/Interface/Email.pm:338) > > All users at Minerva Networks have a mail field in their LDAP (AD > actually) record since we use Exchange for email. Can someone please > shed some light on why this is failing? Thanks. > > -- > Gary L. Greene, Jr. > IT Operations > Minerva Networks, Inc. > Cell: (650) 704-6633 > Phone: (408) 240-1239 > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
