> -----Original Message----- > From: Tom Lahti [mailto:[email protected]] > Sent: Tuesday, April 21, 2009 4:55 PM > To: Gary Greene > Cc: RT Users > Subject: Re: [rt-users] RT thinks that the ticket has no > recipients.... > > > In the People tab: > > Owner: "Gary Greene" <[email protected]> (ggreene) > > Requestors: "Gary Greene" > <[email protected]> (ggreene) > > Cc: > > AdminCc: > > And what are you expecting to get? An email to the owner? An > email to the > requestor? Both?
I expect that the owner of the ticket will get a confirmation email when they first post and when a reply comes in, and if the requestor responds to the ticket, that the owner will get a confirmation email. From the sound of it, it requires a little more setup on my part to get it to do precisely what I want. > > Do you have scrips configured in this queue (or global ones) > that cover > those recipients for the event you want to trigger the email? I should, since I've got the normal global scrips set for comments and replies. > > -- > -- ============================ > Tom Lahti > BIT Statement LLC > > (425)251-0833 x 117 > http://www.bitstatement.net/ > -- ============================ > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
