On Apr 21, 2009, at 4:46 PM, Gary Greene wrote: > In the People tab: > Owner: "Gary Greene" <[email protected]> (ggreene) > Requestors: "Gary Greene" <[email protected]> (ggreene) > Cc: > AdminCc: > > As I said, I'm testing this for various queue interaction items to > see if any gotchas will come up for my users when I roll this out in > the next month.
The default setting is not to send e-mail to people about their own tickets. This duplicate suppression is why you're getting no e-mail. You can change this in your settings, or use some freemail (Google, Yahoo, etc) accounts for testing purposes. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
