Check NotifyActor in RT_SiteConfig.pm Gary Greene wrote: >> -----Original Message----- >> From: Jo Rhett [mailto:jrh...@netconsonance.com] >> Sent: Tuesday, April 21, 2009 4:30 PM >> To: Gary Greene >> Cc: RT Users; Gary Greene >> Subject: Re: [rt-users] RT thinks that the ticket has no >> recipients.... >> >> You sent this same message 1.5 hours earlier. You (likely) >> didn't get >> a response because you didn't include any specific information. At >> 10k feet it could be anything. Start at a lower level -- who should >> have gotten mail? Who shows up on the People tab of the ticket? If >> there's nobody there... >> >> On Apr 21, 2009, at 3:27 PM, Gary Greene wrote: >> >>> RT version 3.8.1, ExternalAuth version 0.08 >>> >>> I've run into a problem with testing the instance of RT I've >>> installed that the notification emails aren't getting sent. >>> >> The mail >> >>> log doesn't list anything being processed, so I checked the httpd >>> error_log, and see the following: >>> >>> [Tue Apr 21 20:47:30 2009] [info]: >>> <rt-3.8.1-25329-1240346849-319.5-...@minervan >>> etworks.com> #5/96 - Scrip 5 On Correspond Notify AdminCcs >>> >> (/usr/lib/ >> >>> perl5/vendo >>> r_perl/5.8.8/RT/Action/SendEmail.pm:302) >>> [Tue Apr 21 20:47:30 2009] [info]: >>> <rt-3.8.1-25329-1240346849-319.5-...@minervan >>> etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ >>> vendor_perl/5.8.8 >>> /RT/Interface/Email.pm:338) >>> [Tue Apr 21 20:47:30 2009] [info]: >>> <rt-3.8.1-25329-1240346849-737.5-...@minervan >>> etworks.com> #5/96 - Scrip 7 On Correspond Notify Other >>> >> Recipients (/ >> >>> usr/lib/per >>> l5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302) >>> [Tue Apr 21 20:47:30 2009] [info]: >>> <rt-3.8.1-25329-1240346849-737.5-...@minervan >>> etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ >>> vendor_perl/5.8.8 >>> /RT/Interface/Email.pm:338) >>> [Tue Apr 21 20:47:30 2009] [info]: >>> <rt-3.8.1-25329-1240346850-536.5-...@minervan >>> etworks.com> #5/96 - Scrip 6 On Correspond Notify >>> >> Requestors and Ccs >> >>> (/usr/lib/p >>> erl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302) >>> [Tue Apr 21 20:47:30 2009] [info]: >>> <rt-3.8.1-25329-1240346850-536.5-...@minervan >>> etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ >>> vendor_perl/5.8.8 >>> /RT/Interface/Email.pm:338) >>> >>> All users at Minerva Networks have a mail field in their LDAP (AD >>> actually) record since we use Exchange for email. Can >>> >> someone please >> >>> shed some light on why this is failing? Thanks. >>> >>> -- >>> Gary L. Greene, Jr. >>> IT Operations >>> Minerva Networks, Inc. >>> Cell: (650) 704-6633 >>> Phone: (408) 240-1239 >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: sa...@bestpractical.com >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> -- >> Jo Rhett >> Net Consonance : consonant endings by net philanthropy, open source >> and other randomness >> >> >> >> >> > > Regarding sending twice, that was because I didn't see it come through the > list, since the Exchange server thought it fun to deliver only the CC'd > version of the message instead of the one for the ML. Apologies about that... > > In the People tab: > Owner: "Gary Greene" <ggre...@minervanetworks.com> (ggreene) > Requestors: "Gary Greene" <ggre...@minervanetworks.com> (ggreene) > Cc: > AdminCc: > > As I said, I'm testing this for various queue interaction items to see if any > gotchas will come up for my users when I roll this out in the next month. > > If you need any other info, please ask. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
