RT 3.6.5
Under the specific queue as admin I have set 2 users as Administrative CC
however when creating a new ticket in this queue they do not show in AdminCC
section.
Also in both global Scrips and per Queue scrips I have tried to set 2 simple
scrips but they never seem to trigger. I only have one "Stage" available in
Scrips which is TransactionCreate.
I feel I must be missing some general concept in how these are supposed to
work, but cannot find my error in Docs or FAQ.
Specifics of Scrips follow. Any help greatly appreciated.
1st is to send an email to AdminCC's on queue change
Condition: User Defined
Custom Condition: On Queue Change
Action: Notify AdminCcs
Template: Global Template: Status Change
Stage: TransactionCreate
2nd is to notify an owner if a ticket is assigned to him
Condition: On Owner Change
Action: Notify Owner
Template: Global Template: Transaction
Stage: TransactionCreate
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