Martin,
Are you aware that the person that initiates the transaction (whether it
be Queue change, create, whatever) does NOT get a notification. If I am
the AdminCc and I create a ticket or change the Queue or whatever, I
will NOT get an EMail. Reason, RT sees it as a redundant exercise. The
Email is in history and you already know what you did. IF, however, you
still want to get one, then change your configuration to turn on "Notify
Actor". Hope this helps.
Kenn
LBNL
On 8/11/2009 7:29 AM, Martin Dorschler wrote:
RT 3.6.5
Under the specific queue as admin I have set 2 users as Administrative
CC however when creating a new ticket in this queue they do not show
in AdminCC section.
Also in both global Scrips and per Queue scrips I have tried to set 2
simple scrips but they never seem to trigger. I only have one "Stage"
available in Scrips which is TransactionCreate.
I feel I must be missing some general concept in how these are
supposed to work, but cannot find my error in Docs or FAQ.
Specifics of Scrips follow. Any help greatly appreciated.
1^st is to send an email to AdminCC's on queue change
Condition: User Defined
Custom Condition: On Queue Change
Action: Notify AdminCcs
Template: Global Template: Status Change
Stage: TransactionCreate
2^nd is to notify an owner if a ticket is assigned to him
Condition: On Owner Change
Action: Notify Owner
Template: Global Template: Transaction
Stage: TransactionCreate
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