Martin,
You set your RT_SiteConfig.pm to turn on "NotifyActor?
Kenn
LBNL
On 8/11/2009 8:18 AM, Martin Dorschler wrote:
Thanks for your response. I just tried enabling that however it does
not seem to have made a difference. Also in history it does not show
that the Scrip is occurring, that is it shows the following
# Tue Aug 11 08:36:34 2009 martin - Ticket
created [Reply] [Comment]
Subject: 12345
Download (untitled) [text/plain 5b]
abcde
# Tue Aug 11 08:36:35 2009 RT_System -
Outgoing email recorded [Show]
# Tue Aug 11 10:18:26 2009 martin - Queue
changed from City to Tuscom
# Tue Aug 11 10:18:26 2009 martin - Given to
martin
But no emails are sent either for changing queue or for changing owner
*From:* Ken Crocker [mailto:[email protected]]
*Sent:* Tuesday, August 11, 2009 10:08 AM
*To:* Martin Dorschler
*Cc:* [email protected]
*Subject:* Re: [rt-users] Unable to get AdminCC's to show or get
scrips to execute
Martin,
Are you aware that the person that initiates the transaction (whether
it be Queue change, create, whatever) does NOT get a notification. If
I am the AdminCc and I create a ticket or change the Queue or
whatever, I will NOT get an EMail. Reason, RT sees it as a redundant
exercise. The Email is in history and you already know what you did.
IF, however, you still want to get one, then change your configuration
to turn on "Notify Actor". Hope this helps.
Kenn
LBNL
On 8/11/2009 7:29 AM, Martin Dorschler wrote:
RT 3.6.5
Under the specific queue as admin I have set 2 users as Administrative
CC however when creating a new ticket in this queue they do not show
in AdminCC section.
Also in both global Scrips and per Queue scrips I have tried to set 2
simple scrips but they never seem to trigger. I only have one "Stage"
available in Scrips which is TransactionCreate.
I feel I must be missing some general concept in how these are
supposed to work, but cannot find my error in Docs or FAQ.
Specifics of Scrips follow. Any help greatly appreciated.
1^st is to send an email to AdminCC's on queue change
Condition: User Defined
Custom Condition: On Queue Change
Action: Notify AdminCcs
Template: Global Template: Status Change
Stage: TransactionCreate
2^nd is to notify an owner if a ticket is assigned to him
Condition: On Owner Change
Action: Notify Owner
Template: Global Template: Transaction
Stage: TransactionCreate
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