Martin,
I suspect that RT is not allowing you to change the Queue for the
ticket. That would also explain why you didn't get an email, it never
completed the transaction. Check your rights. In order to move a ticket
to a Queue, you have to have the "CreateTicket" right in that new Queue.
Kenn
LBNL
On 8/11/2009 3:00 PM, Martin Dorschler wrote:
Upon digging further I find the following error in the syslog
Aug 11 16:51:30 requesttracker RT: Scrip 15 IsApplicable failed:
Bareword "Change" not allowed while "strict subs" in use at (eval
1380) line 1.
(/usr/share/request-tracker3.6/lib/RT/Condition/UserDefined.pm:69)
If I comment out Use Strict in UserDefined.pm I then get
Aug 11 16:59:06 requesttracker RT: Scrip 15 IsApplicable failed: Can't
locate object method "On" via package "Queue" (perhaps you forgot to
load "Queue"?) at (eval 631) line 1. Stack: <....SNIP>
It looks as though it is trying to interpret it as raw perl. Am I
supposed to be including an addon somewhere for On Queue Change?
Is On Queue Change the only thing I need to put in Custom Condition: ?
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