> Do you really mean to be using a "User defined" condition or do you want to > pick "On Queue Change" from the Condition dropdown?
You nailed it, and I can't believe I missed that option in the built in Conditions. > That is the _wrong_ solution. Turning off the code that detects errors when > you hit an error is only likely to hide the symptom, not fix the problem. I realized that, and was only disabling it temporarily to see if the resulting error (or lack of) gave me any extra clues. I of course uncommented the line afterwards. Thanks so much for your assistance! _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
