But the queue does change :) and it looks like from the syslog that it tries to trigger the action but then encounters that error
On Aug 11, 2009, at 6:22 PM, "Ken Crocker" <[email protected]<mailto:[email protected]>> wrote: Martin, I suspect that RT is not allowing you to change the Queue for the ticket. That would also explain why you didn't get an email, it never completed the transaction. Check your rights. In order to move a ticket to a Queue, you have to have the "CreateTicket" right in that new Queue. Kenn LBNL On 8/11/2009 3:00 PM, Martin Dorschler wrote: Upon digging further I find the following error in the syslog Aug 11 16:51:30 requesttracker RT: Scrip 15 IsApplicable failed: Bareword "Change" not allowed while "strict subs" in use at (eval 1380) line 1. (/usr/share/request-tracker3.6/lib/RT/Condition/UserDefined.pm:69) If I comment out Use Strict in UserDefined.pm I then get Aug 11 16:59:06 requesttracker RT: Scrip 15 IsApplicable failed: Can't locate object method "On" via package "Queue" (perhaps you forgot to load "Queue"?) at (eval 631) line 1. Stack: <….SNIP> It looks as though it is trying to interpret it as raw perl. Am I supposed to be including an addon somewhere for On Queue Change? Is On Queue Change the only thing I need to put in Custom Condition: ? ________________________________ _______________________________________________ <http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: <http://wiki.bestpractical.com> http://wiki.bestpractical.com Commercial support: <mailto:[email protected]> [email protected]<mailto:[email protected]> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at <http://rtbook.bestpractical.com> http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
