On Tue 11.Aug'09 at 17:00:47 -0500, Martin Dorschler wrote: > Upon digging further I find the following error in the syslog > > > > Aug 11 16:51:30 requesttracker RT: Scrip 15 IsApplicable failed: Bareword > "Change" not allowed while "strict subs" in use at (eval 1380) line 1. (/usr/ > share/request-tracker3.6/lib/RT/Condition/UserDefined.pm:69) Do you really mean to be using a "User defined" condition or do you want to pick "On Queue Change" from the Condition dropdown? > > > If I comment out Use Strict in UserDefined.pm I then get That is the _wrong_ solution. Turning off the code that detects errors when you hit an error is only likely to hide the symptom, not fix the problem. > Aug 11 16:59:06 requesttracker RT: Scrip 15 IsApplicable failed: Can't locate > object method "On" via package "Queue" (perhaps you forgot to load "Queue"?) > at > (eval 631) line 1. Stack: <….SNIP> > > > > It looks as though it is trying to interpret it as raw perl. Am I supposed to > be including an addon somewhere for On Queue Change? > > Is On Queue Change the only thing I need to put in Custom Condition: ? > > > > > > > > > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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