On Tuesday, August 18, 2009 21:12, Andrew Bruce wrote, > I had this problem the other day also. > > Are you using sendmail on your RT machine?
I'm using Sendmail. > If so, you need to allow smrsh to run the mailgate script. > > All you need to do is symlink the mailgate script into the directory where > smrsh looks. I don't know for your system, but > for Gentoo this directory > is '/usr/adm/sm.bin/'. > > I believe on other distro's it may be in /etc/smrsh/? I already have a symlink in /etc/smrsh to mailgate. I'm using CentOS 5.1 x64 edition [root@ ~ bin]# ls -la /etc/smrsh/ total 24 drwxr-xr-x 2 root root 4096 Aug 17 13:19 . drwxr-xr-x 101 root root 12288 Aug 18 14:35 .. lrwxrwxrwx 1 root root 24 Aug 17 13:19 rt-mailgate -> /opt/rt3/bin/rt-mailgate Please, anyone, what else could be happening? I tried testing this again by replying to an e-mail generated by RT with the "flag" ( ie, [general #8]) in the subject line. Nothing gets parsed into ticket 8. CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
