> Is it possible to reply to e-mail with another queue other than “general?” Under normal setups the reply address has nothing to do with where a response ends up. As long as the subject contains the RT tag + ticket number, it will be filed appropriately i.e; by ticket. The only thing that -queue really affects is where to create new tickets. Thus, having multiple aliases allows you to create tickets by email in various queues, and to avoid confusion amongst users who might note that all correspondence is occurring with [email protected]; if you tell RT to use the corresponding address for that queue.
As for the lack of message handling, have you checked you maillog, RT's log, or Apache? (Proceeding along the pipeline once you determine everything is fine with the previous one). Are you running with SELinux enabled? What happens if you feed a message to rt-mailgate from the command line? -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
