On Wednesday, August 19, 2009 11:07, Jerrad Pierce wrote, >> Is it possible to reply to e-mail with another queue other than "general?" > Under normal setups the reply address has nothing to do with where a > response ends up. As long as the subject contains the RT tag + ticket > number, it will be filed appropriately i.e; by ticket. The only thing that > -queue really affects is where to create new tickets. Thus, having multiple > aliases allows you to create tickets by email in various queues, and to > avoid confusion amongst users who might note that all correspondence > is occurring with [email protected]; if you tell RT to use the corresponding > address for that queue.
Cool. > As for the lack of message handling, have you checked you maillog, > RT's log, or Apache? (Proceeding along the pipeline once you determine > everything is fine with the previous one). Are you running with > SELinux enabled? What happens if you feed a message to rt-mailgate > from the command line? SELinux is disabled on our system. I checked the maillog, access_log, error_log and RT log. I didn't see anything out of the ordinary. In our organization, not only do we use a Linux environment, but we use a Windows Local Domain. I went in and created an Active Directory user called RT Admin. I then created a contact called RT Admin, giving it the e-mail address [email protected]. For the RT Admin user account, I used the RT Admin contact to forward e-mail. I don't know if that does anything. I tried sending another e-mail from an account outside our Organization, having [QUEUE #TKT NUM] in the subject. I sent it to RT Admin user account. It still fails to parse into a corresponding ticket, but root *does* get the e-mail still, according to the emaillog! We also have root's e-mail going to an AD distribution list. CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
