Kevin and Emmanuel, Q: So you have somewhere else something that define that /rt runs RT, yes?
A: I'm affraid don't understand that question. The following is my /var/log/apache2/error.log ================================ [Sun Feb 07 06:25:02 2010] [warn] RSA server certificate CommonName (CN) `rtracker.pop-sp.rnp.br' does NOT match server name!? [Sun Feb 07 06:25:02 2010] [notice] Apache/2.2.9 (Debian) mod_ssl/2.2.9 OpenSSL/0.9.8g mod_perl/2.0.4 Perl/v5.10.0 configured -- resuming normal operations [Sun Feb 07 11:11:17 2010] [error] [client 89.108.89.54] File does not exist: /htdocs [Mon Feb 08 10:16:48 2010] [error] [client 200.133.192.22] Log file /var/log/apache2//rt.log couldn't be written or created. [Mon Feb 08 10:16:48 2010] [error] [client 200.133.192.22] RT can't run. at /usr/share/request-tracker3.6/lib/RT.pm line 300. [Mon Feb 08 10:16:48 2010] [error] [client 200.133.192.22] Premature end of script headers: mason_handler.scgi [Mon Feb 08 10:16:49 2010] [error] [client 200.133.192.22] File does not exist: /var/www/favicon.ico [Mon Feb 08 10:16:52 2010] [error] [client 200.133.192.22] File does not exist: /var/www/favicon.ico [Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22] Log file /var/log/apache2//rt.log couldn't be written or created., referer: https://200.133.192.79/rt/ [Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22] RT can't run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: https://200.133.192.79/rt/ [Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22] Premature end of script headers: mason_handler.scgi, referer: https://200.133.192.79/rt/ [Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22] Log file /var/log/apache2//rt.log couldn't be written or created., referer: https://200.133.192.79/rt/ [Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22] RT can't run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: https://200.133.192.79/rt/ [Mon Feb 08 10:16:53 2010] [error] [client 200.133.192.22] Premature end of script headers: mason_handler.scgi, referer: https://200.133.192.79/rt/ [Mon Feb 08 11:09:13 2010] [error] [client 200.133.192.79] client denied by server configuration: /usr/share/request-tracker3.6/libexec/mason_handler.scgi [Mon Feb 08 11:19:52 2010] [error] [client 200.133.192.22] File does not exist: /var/www/favicon.ico [Mon Feb 08 11:19:55 2010] [error] [client 200.133.192.22] File does not exist: /var/www/favicon.ico [Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Log file /var/log/apache2//rt.log couldn't be written or created., referer: http://rtracker.rt.pop-sp.rnp.br/rt/ [Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] RT can't run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: http://rtracker.rt.pop-sp.rnp.br/rt/ [Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Premature end of script headers: mason_handler.scgi, referer: http://rtracker.rt.pop-sp.rnp.br/rt/ [Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Log file /var/log/apache2//rt.log couldn't be written or created., referer: http://rtracker.rt.pop-sp.rnp.br/rt/ [Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] RT can't run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: http://rtracker.rt.pop-sp.rnp.br/rt/ [Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Premature end of script headers: mason_handler.scgi, referer: http://rtracker.rt.pop-sp.rnp.br/rt/ [Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Log file /var/log/apache2//rt.log couldn't be written or created., referer: http://rtracker.rt.pop-sp.rnp.br/rt/ [Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] RT can't run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: http://rtracker.rt.pop-sp.rnp.br/rt/ [Mon Feb 08 13:05:16 2010] [error] [client 200.133.192.22] Premature end of script headers: mason_handler.scgi, referer: http://rtracker.rt.pop-sp.rnp.br/rt/ [Mon Feb 08 13:07:09 2010] [error] [client 200.133.192.22] File does not exist: /htdocs [Mon Feb 08 13:07:12 2010] [error] [client 200.133.192.22] File does not exist: /htdocs [Mon Feb 08 13:31:50 2010] [error] [client 200.133.192.79] client denied by server configuration: /usr/share/request-tracker3.6/libexec/mason_handler.scgi [Mon Feb 08 15:01:06 2010] [error] [client 200.133.192.22] Log file /var/log/apache2//rt.log couldn't be written or created., referer: https://200.133.192.79/rt/index.html [Mon Feb 08 15:01:06 2010] [error] [client 200.133.192.22] RT can't run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: https://200.133.192.79/rt/index.html [Mon Feb 08 15:01:06 2010] [error] [client 200.133.192.22] Premature end of script headers: mason_handler.scgi, referer: https://200.133.192.79/rt/index.html [Mon Feb 08 18:39:29 2010] [error] [client 200.133.192.22] Log file /var/log/apache2//rt.log couldn't be written or created., referer: https://200.133.192.79/rt/ [Mon Feb 08 18:39:29 2010] [error] [client 200.133.192.22] RT can't run. at /usr/share/request-tracker3.6/lib/RT.pm line 300., referer: https://200.133.192.79/rt/ [Mon Feb 08 18:39:29 2010] [error] [client 200.133.192.22] Premature end of script headers: mason_handler.scgi, referer: https://200.133.192.79/rt/ ================================ -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Emmanuel Lacour escreveu: > On Mon, Feb 08, 2010 at 01:34:51PM -0200, Wagner Pereira wrote: > >> Emmanuel, >> >> That's my VirtualHost file: >> >> =========================== >> <VirtualHost *:443> >> ServerName rtracker.rt.pop-sp.rnp.br >> RedirectMatch ^/$ https://rtracker.rt.pop-sp.rnp.br/rt/ >> DocumentRoot /var/www >> CustomLog /var/log/apache2/rt.log combined >> ServerSignature Off >> LogLevel warn >> </VirtualHost> >> =========================== >> >> > > So you have somewhere else something that define that /rt runs RT, yes? > > >> cat test.txt | /usr/local/bin/rt-mailgate-3.6 --queue general --action >> correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug >> >> And here is the debug output: >> >> =========================== >> >> Connecting to >> https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at >> /usr/local/bin/rt-mailgate-3.6 line 102, <> line 1. >> An Error Occurred >> >> 403 Forbidden >> > > That's what I said, your webserver configuration seems broken in a way > it disallow access to /rt//REST/1.0/NoAuth/mail-gateway. Explanation > should be in your apache logs... > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com