On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote: > On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote: > > Hi > > > > Most of my tickets are created via emails to the RT system. When this > > happens, the CC's from the email are not automatically added as > > Watchers. > > > > Is this possible to change? > > Hi Alan, > > I wrote a custom scrip to do this many years ago, see the RT wiki: > > http://wiki.bestpractical.com/view/AddWatchersOnCorrespond
For create there is a config option. The scrip is only really required for existing tickets -kevin
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