Alan, Mike's point is well-taken. You don't want and endless list of duplicate tickets, which will happen if you don't follow Mike's point.
Kenn LBNL On Thu, Jul 22, 2010 at 8:41 AM, Mike Johnson <[email protected]> wrote: > Hi, > > Make sure you set RTAddresRegexp in your config if you are going to use > ParseNewMessageForTicketCCs. > > If you don't, terrible things can happen... > > P.S. Kenneth, sorry for the reply to you specifically :P we just switched > email platforms and I wasn't paying attention to what I was doing :P > > Thanks! > Mike. > > On Thu, Jul 22, 2010 at 10:53 AM, Kenneth Crocker <[email protected]>wrote: > >> Alan, >> >> To do this universally, you want to set the following configuration: >> Set($ParseNewMessageForTicketCcs , 1); >> >> To do it on a Queue-by-Queue basis, I added a scrip for that to the wiki >> for both create's and on-going correspondence. >> >> Kenn >> LBNL >> >> >> On Thu, Jul 22, 2010 at 12:54 AM, Kevin Falcone < >> [email protected]> wrote: >> >>> On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote: >>> > On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote: >>> > > Hi >>> > > >>> > > Most of my tickets are created via emails to the RT system. When this >>> > > happens, the CC's from the email are not automatically added as >>> > > Watchers. >>> > > >>> > > Is this possible to change? >>> > >>> > Hi Alan, >>> > >>> > I wrote a custom scrip to do this many years ago, see the RT wiki: >>> > >>> > http://wiki.bestpractical.com/view/AddWatchersOnCorrespond >>> >>> For create there is a config option. The scrip is only really >>> required for existing tickets >>> >>> -kevin >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
