Hi, Make sure you set RTAddresRegexp in your config if you are going to use ParseNewMessageForTicketCCs.
If you don't, terrible things can happen... P.S. Kenneth, sorry for the reply to you specifically :P we just switched email platforms and I wasn't paying attention to what I was doing :P Thanks! Mike. On Thu, Jul 22, 2010 at 10:53 AM, Kenneth Crocker <[email protected]> wrote: > Alan, > > To do this universally, you want to set the following configuration: > Set($ParseNewMessageForTicketCcs , 1); > > To do it on a Queue-by-Queue basis, I added a scrip for that to the wiki > for both create's and on-going correspondence. > > Kenn > LBNL > > > On Thu, Jul 22, 2010 at 12:54 AM, Kevin Falcone <[email protected] > > wrote: > >> On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote: >> > On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote: >> > > Hi >> > > >> > > Most of my tickets are created via emails to the RT system. When this >> > > happens, the CC's from the email are not automatically added as >> > > Watchers. >> > > >> > > Is this possible to change? >> > >> > Hi Alan, >> > >> > I wrote a custom scrip to do this many years ago, see the RT wiki: >> > >> > http://wiki.bestpractical.com/view/AddWatchersOnCorrespond >> >> For create there is a config option. The scrip is only really >> required for existing tickets >> >> -kevin >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
