Alan, To do this universally, you want to set the following configuration: Set($ParseNewMessageForTicketCcs , 1);
To do it on a Queue-by-Queue basis, I added a scrip for that to the wiki for both create's and on-going correspondence. Kenn LBNL On Thu, Jul 22, 2010 at 12:54 AM, Kevin Falcone <[email protected]>wrote: > On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote: > > On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote: > > > Hi > > > > > > Most of my tickets are created via emails to the RT system. When this > > > happens, the CC's from the email are not automatically added as > > > Watchers. > > > > > > Is this possible to change? > > > > Hi Alan, > > > > I wrote a custom scrip to do this many years ago, see the RT wiki: > > > > http://wiki.bestpractical.com/view/AddWatchersOnCorrespond > > For create there is a config option. The scrip is only really > required for existing tickets > > -kevin > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
