On Wed, 2010-09-08 at 08:55 -0400, Ciancetta, Barbara J. wrote: > However trying to create a child ticket and assign it to a separate > queue in our dev environment doesn’t seem possible. Does anyone know > if this is possible? Please help.
Yes, it's possible. Check the obvious first, such as permissions to create tickets in the B queue. Regards. -lem RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
