On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote: > >> > I would actually like to bounce the email back notifying the sender that > the subject is required. >
You can hack lib/RT/Interface/Email.pm::Gateway, add a test on $Subject after the test of $Authstat and use MailError in the same way. Or a scrip that makes the ticket rejected and send an email to requestor. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
