Peter, > > I have seen the RT-Extension-MandatorySubject plugin and this is great for > opening tickets via the web interface. However, my company opens at least > 90% of its tickets via email. Is there anything out that can enforce > mandatory subjects on tickets opened via email? >
How would you do that? Sending a bounce back? -- which is not convenient? What you can do is write a scrip on create to look for empty subject and then insert one based on whatever criteria you want, eg requestor / sender email address or the first line of the content etc .. Regards; Roy RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
