On Thu, Sep 16, 2010 at 12:25:45PM -0700, Shawn O'Connor wrote:
> I want to change the listing in RT at a glance to include "requestors", but
> rather than return an email address, I want it to return the requestor's
> Organization. I've found the following:
> /opt/rt3/share/html/Elements/RT__Ticket/ColumnMap.
>
> Requestors => {
> title => 'Requestors', # loc
> attribute => 'Requestor.EmailAddress',
> value => sub { return
> $_[0]->Requestors->MemberEmailAddressesAsString }
>
> I change value to:
> value => sub { return $_[0]->CreatorObj->Organization }
>
> And this kinda works as long as the requestor created the ticket. But really
> it is returning the creator of the ticket. The unintended consequence is if
> I create a ticket on behalf of a client and then change the requestor from me
> to a client it still returns my organization name and not theirs.
>
If you are sure that there is always one requestor, then use
Requestors->UserMembersObj->First->Organization.
Else, you have to write a sub to get all Organization to display them.
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