Your advice helped me along in the right direction. All of my tickets did have a requestor, BUT a few were from an employee that is no longer with us whose account had been disabled in RT -- so a ticket input by that person showed up as having "no requestor". Once I re-activated that person's account the function you suggested worked! Thanks.
So that begs the question -- is there some parameter I can pass that can capture that exception and either ignore that the account has been disabled or perhaps return a default value instead of blowing up? Thanks again. --- On Fri, 9/17/10, Kevin Falcone <[email protected]> wrote: > From: Kevin Falcone <[email protected]> > Subject: Re: [rt-users] Return Requestor Organization information from > Dashboard "Rt at a glance" page > To: [email protected] > Date: Friday, September 17, 2010, 8:37 AM > On Fri, Sep 17, 2010 at 06:29:21AM > -0700, Shawn O'Connor wrote: > > Thanks for the quick response. Isn't the issue > if there is more > > than one requestor? I would just expect maybe > the wrong requestor > > If First is returning undef, then you have no requestors. > If you had 3 requestors, it would return the first one. > If you want all of them, you have to loop, which is why I > pointed out > the MemberEmailAddressesAsString method > > -kevin > > > returned in that case. Not the failure I'm > seeing. I can't imagine > > a scenario where I would have more than one requestor > for the same > > ticket -- unless by accident somehow. Wouldn't > you nearly always > > have at least one requestor? Are you saying > then, that this errors > > out because somewhere in the list of tickets returned > there is at > > least one ticket that does not have a requestor? > > > Thanks for the suggestion about > "MemberEmailAddressesAsString". I thought so too; I > did play with that briefly as you may have noticed from the > comment on line 177, but on this I really don't know what > I'm doing. Grasping at straws really. > > > > Thanks again. > > > > --- On Fri, 9/17/10, Kevin Falcone <[email protected]> > wrote: > > > > > From: Kevin Falcone <[email protected]> > > > Subject: Re: [rt-users] Return Requestor > Organization information from Dashboard "Rt at a glance" > page > > > To: [email protected] > > > Date: Friday, September 17, 2010, 7:44 AM > > > On Thu, Sep 16, 2010 at 10:32:49PM > > > +0200, Emmanuel Lacour wrote: > > > > If you are sure that there is always one > requestor, > > > then use > > > > > > > > Requestors->UserMembersObj->First->Organization. > > > > > > As Emmanuel said, it looks like you don't > actually have > > > requestors on > > > your ticket. You'll need to write code that > checks > > > along to way to > > > make sure there are requestors. I bet the > > > MemberEmailAddressesAsString code would be an > interesting > > > place to > > > start. > > > > > > -kevin > > > > > > > > > On Fri, Sep 17, 2010 at 05:21:02AM -0700, Shawn > O'Connor > > > wrote: > > > > Thanks for the reply back. I had tried > what you > > > suggested previously, and I tried again per your > > > instructions, but I'm met with the following > error. > > > Either I'm calling it incorrectly or that isn't > the right > > > command. See error below: > > > > > > > > error: Can't call > > > method "Organization" on an undefined value at > > > /opt/rt3/share/html/Elements/RT__Ticket/ColumnMap > line 176. > > > > context: > > > > ... > > > > 172: Requestors => { > > > > 173: title => > > > 'Requestors', # loc > > > > 174: attribute => > > > 'Requestor.EmailAddress', > > > > 175: #value => sub { > > > return $_[0]->CreatorObj->Organization } > > > > 176: value => sub { return > > > > $_[0]->Requestors->UserMembersObj->First->Organization > > > } > > > > 177: #value => sub { > > > return > $_[0]->Requestors->MemberEmailAddressesAsString > > > } > > > > 178: }, > > > > 179: Cc => { > > > > 180: title => 'Cc', # loc > > > > ... > > > > code stack: > > > > /opt/rt3/share/html/Elements/RT__Ticket/ColumnMap:176 > > > > > /opt/rt3/share/html/Elements/CollectionList:125 > > > > /opt/rt3/share/html/Elements/ShowSearch:54 > > > > /opt/rt3/share/html/Widgets/TitleBox:51 > > > > /opt/rt3/share/html/Elements/ShowSearch:55 > > > > /opt/rt3/share/html/Elements/MyRT:95 > > > > /opt/rt3/share/html/index.html:86 > > > > /opt/rt3/share/html/autohandler:311 > > > > raw error > > > > > > > > Thanks for your help! > > > > > > > > > > > > > > > > > > > > RT Training in Washington DC, USA on Oct 25 > & 26 > > > 2010 > > > > Last one this year -- Learn how to get the > most out of > > > RT! > > > > > > > > > -----Inline Attachment Follows----- > > > > > > > > > RT Training in Washington DC, USA on Oct 25 & > 26 2010 > > > Last one this year -- Learn how to get the most > out of > > > RT! > > > > > > > > > > RT Training in Washington DC, USA on Oct 25 & 26 > 2010 > > Last one this year -- Learn how to get the most out of > RT! > > -----Inline Attachment Follows----- > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of > RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
