On Fri, Sep 17, 2010 at 06:29:21AM -0700, Shawn O'Connor wrote: > Thanks for the quick response. Isn't the issue if there is more > than one requestor? I would just expect maybe the wrong requestor
If First is returning undef, then you have no requestors. If you had 3 requestors, it would return the first one. If you want all of them, you have to loop, which is why I pointed out the MemberEmailAddressesAsString method -kevin > returned in that case. Not the failure I'm seeing. I can't imagine > a scenario where I would have more than one requestor for the same > ticket -- unless by accident somehow. Wouldn't you nearly always > have at least one requestor? Are you saying then, that this errors > out because somewhere in the list of tickets returned there is at > least one ticket that does not have a requestor? > Thanks for the suggestion about "MemberEmailAddressesAsString". I thought so > too; I did play with that briefly as you may have noticed from the comment on > line 177, but on this I really don't know what I'm doing. Grasping at straws > really. > > Thanks again. > > --- On Fri, 9/17/10, Kevin Falcone <[email protected]> wrote: > > > From: Kevin Falcone <[email protected]> > > Subject: Re: [rt-users] Return Requestor Organization information from > > Dashboard "Rt at a glance" page > > To: [email protected] > > Date: Friday, September 17, 2010, 7:44 AM > > On Thu, Sep 16, 2010 at 10:32:49PM > > +0200, Emmanuel Lacour wrote: > > > If you are sure that there is always one requestor, > > then use > > > > > Requestors->UserMembersObj->First->Organization. > > > > As Emmanuel said, it looks like you don't actually have > > requestors on > > your ticket. You'll need to write code that checks > > along to way to > > make sure there are requestors. I bet the > > MemberEmailAddressesAsString code would be an interesting > > place to > > start. > > > > -kevin > > > > > > On Fri, Sep 17, 2010 at 05:21:02AM -0700, Shawn O'Connor > > wrote: > > > Thanks for the reply back. I had tried what you > > suggested previously, and I tried again per your > > instructions, but I'm met with the following error. > > Either I'm calling it incorrectly or that isn't the right > > command. See error below: > > > > > > error: Can't call > > method "Organization" on an undefined value at > > /opt/rt3/share/html/Elements/RT__Ticket/ColumnMap line 176. > > > context: > > > ... > > > 172: Requestors => { > > > 173: title => > > 'Requestors', # loc > > > 174: attribute => > > 'Requestor.EmailAddress', > > > 175: #value => sub { > > return $_[0]->CreatorObj->Organization } > > > 176: value => sub { return > > $_[0]->Requestors->UserMembersObj->First->Organization > > } > > > 177: #value => sub { > > return $_[0]->Requestors->MemberEmailAddressesAsString > > } > > > 178: }, > > > 179: Cc => { > > > 180: title => 'Cc', # loc > > > ... > > > code stack: > > /opt/rt3/share/html/Elements/RT__Ticket/ColumnMap:176 > > > /opt/rt3/share/html/Elements/CollectionList:125 > > > /opt/rt3/share/html/Elements/ShowSearch:54 > > > /opt/rt3/share/html/Widgets/TitleBox:51 > > > /opt/rt3/share/html/Elements/ShowSearch:55 > > > /opt/rt3/share/html/Elements/MyRT:95 > > > /opt/rt3/share/html/index.html:86 > > > /opt/rt3/share/html/autohandler:311 > > > raw error > > > > > > Thanks for your help! > > > > > > > > > > > > > > > RT Training in Washington DC, USA on Oct 25 & 26 > > 2010 > > > Last one this year -- Learn how to get the most out of > > RT! > > > > > > -----Inline Attachment Follows----- > > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > > Last one this year -- Learn how to get the most out of > > RT! > > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT!
pgpAWNImmAxrE.pgp
Description: PGP signature
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
