Hello all, Please I am having problems setting up rt-crontool and using the SendEmail action. I have created a user called rtcrontool, and in this user's home directory, I have set-up a shell script called rtcrontool.sh with the following command in it:
/opt/rt3/bin/rt-crontool \ --search RT::Search::ActiveTicketsInQueue --search-arg 'nigerian colleges' \ --condition RT::Condition::Overdue \ --action RT::Action::SendEmail --action-arg amoham...@swglobal.com \ I haven't yet set it up as a cron job but when I run the script from the command line this is what I get: [crit]: Can't call method "Parse" on an undefined value at /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155. (/opt/rt3/bin/../lib/RT.pm:377) Can't call method "Parse" on an undefined value at /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155. I have tried googling a solution to no avail. Please any pointers as to how to resolve this issue will be greatly appreciated. Thanks -- View this message in context: http://old.nabble.com/Problem-with-rt-crontool-and-SendEmail%28Re-posted-because-I-did-not-register-before-posting-it-originally%29-tp30366714p30366714.html Sent from the Request Tracker - User mailing list archive at Nabble.com.