Hello Kevin, Thanks for your reply. Please how would I do it if I wanted to avoid cluttering up history?
Regards Imonike Kevin Falcone-2 wrote: > > On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote: >> I had a problem with this as well you have to create a template with : >> >> RT-Send-Bcc: {$Ticket->Owner} >> >> And use the action record comment >> --action RT::Action::RecordComment --template 'your template name here' > > While this is preferred, it is possible to avoid the RecordComment if > you don't want it cluttering up history. > >> -----Original Message----- >> From: rt-users-boun...@lists.bestpractical.com >> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of imonike >> Sent: Monday, December 06, 2010 8:06 AM >> To: rt-users@lists.bestpractical.com >> Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted >> because I did not register before posting it originally) >> >> >> Hello all, >> Please I am having problems setting up rt-crontool and >> using >> the SendEmail action. I have created a user called rtcrontool, and in >> this >> user's home directory, I have set-up a shell script called rtcrontool.sh >> with the following command in it: >> >> /opt/rt3/bin/rt-crontool \ >> --search RT::Search::ActiveTicketsInQueue --search-arg 'nigerian >> colleges' >> \ >> --condition RT::Condition::Overdue \ >> --action RT::Action::SendEmail --action-arg amoham...@swglobal.com \ >> >> I haven't yet set it up as a cron job but when I run the script from the >> command line this is what I get: >> >> >> [crit]: Can't call method "Parse" on an undefined value at >> /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155. >> (/opt/rt3/bin/../lib/RT.pm:377) >> Can't call method "Parse" on an undefined value at >> /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155. >> >> I have tried googling a solution to no avail. Please any pointers as to >> how >> to resolve this issue will be greatly appreciated. >> Thanks >> -- >> View this message in context: >> http://old.nabble.com/Problem-with-rt-crontool-and-SendEmail%28Re-posted >> -because-I-did-not-register-before-posting-it-originally%29-tp30366714p3 >> 0366714.html >> Sent from the Request Tracker - User mailing list archive at Nabble.com. >> > > > -- View this message in context: http://old.nabble.com/Problem-with-rt-crontool-and-SendEmail%28Re-posted-because-I-did-not-register-before-posting-it-originally%29-tp30366714p30397780.html Sent from the Request Tracker - User mailing list archive at Nabble.com.