----- Original Message ----- > On Wed, Jan 12, 2011 at 10:51 PM, Dennis <[email protected]> wrote: > > On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano > > <[email protected]> wrote: > > probably because of the asset management capabilities? I've seen this > happen with another solution, topdesk (quite popular in NL). > > No, asset tracker does not cut it here. > > As much as I like RT, without a good asset tracking integration it > will lose lots of market in the smb segment.
A simple start in this regard is adding custom fields, or even a queue. At least all the tickets relating to a particular asset can be tracked that way. -- Lev Lafayette, Systems Administrator, Victorian Partnership for Advanced Computing, [email protected] "If you are sending a reply to a message or a posting be sure you summarize the original at the top of the message, or include just enough text of the original to give a context. This will make sure readers understand when they start to read your response." RFC 1855 110 Victoria Street phone: 03 9925 4909 Carlton South, Victoria 3053, Australia mobile: 0432 255 208
