Hi All - Not sure if the subject really explains what I am looking to do.
We want to be able to have custom fields that a user would fill out when submitting a ticket, but then have a separate section of other custom fields reserved as "For Office Use Only". I was thinking of trying to customize the Create.html page to incorporate a line with "For Office Use Only" printed above it, then having the other custom fields. I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and EditTransactionCustomFields but not sure how I would logically separate the CFs we want above the line and below the line. Does this make sense? Is there a better way to do this or any recommendations anyone can suggest to me? Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 [email protected]
