Max, You can set rights for Custom Fields either by group/*regardless of Queue*OR by group *within a specific Queue*. We have some CF's that I update within scrips and I don't let ANYONE SEE or Modify them (except me as the superuser). I have some CF's that are only seen/modified by user-defined groups that are allowed to own tickets, etc. You have to do what works best for you.
Kenn LBNL On Wed, Apr 13, 2011 at 12:09 PM, Max McGrath <[email protected]> wrote: > Kevin - > > Thank God for mailing lists! This is a much simpler solution than what I > was thinking of... > > However, I've gone to Configuration --> Custom Fields --> MyCF --> Group > Rights and have given ModifyCustomField and SeeCustomField only to the group > that our staff are members of. > > I login to RT as a different user (who is not part our staff group) and am > able to choose a value for my CF and submit the ticket. > > Am I setting permissions in the wrong area? > > -- > Max McGrath > Asst. Network Admin/Systems Specialist > Carthage College > 262-552-5512 > [email protected] > > > On Wed, Apr 13, 2011 at 1:43 PM, Max McGrath <[email protected]>wrote: > >> Hi All - >> >> Not sure if the subject really explains what I am looking to do. >> >> We want to be able to have custom fields that a user would fill out when >> submitting a ticket, but then have a separate section of other custom fields >> reserved as "For Office Use Only". >> >> I was thinking of trying to customize the Create.html page to incorporate >> a line with "For Office Use Only" printed above it, then having the other >> custom fields. >> >> I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and >> EditTransactionCustomFields but not sure how I would logically separate the >> CFs we want above the line and below the line. >> >> Does this make sense? >> >> Is there a better way to do this or any recommendations anyone can suggest >> to me? >> >> Thanks! >> >> -- >> Max McGrath >> Asst. Network Admin/Systems Specialist >> Carthage College >> 262-552-5512 >> [email protected] >> > >
