Thanks Kenn - I actually just figured this out 2 minutes before you sent this.
I had given groups ModifyCustomField and SeeCustomField at the Queue level. I had to revoke it there and manage them at the CF level. Thanks guys! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 13, 2011 at 3:40 PM, Kenneth Crocker <kfcroc...@lbl.gov> wrote: > Max, > > You can set rights for Custom Fields either by group/*regardless of Queue*OR > by group > *within a specific Queue*. We have some CF's that I update within scrips > and I don't let ANYONE SEE or Modify them (except me as the superuser). I > have some CF's that are only seen/modified by user-defined groups that are > allowed to own tickets, etc. You have to do what works best for you. > > Kenn > LBNL > > > On Wed, Apr 13, 2011 at 12:09 PM, Max McGrath <mmcgr...@carthage.edu>wrote: > >> Kevin - >> >> Thank God for mailing lists! This is a much simpler solution than what I >> was thinking of... >> >> However, I've gone to Configuration --> Custom Fields --> MyCF --> Group >> Rights and have given ModifyCustomField and SeeCustomField only to the group >> that our staff are members of. >> >> I login to RT as a different user (who is not part our staff group) and am >> able to choose a value for my CF and submit the ticket. >> >> Am I setting permissions in the wrong area? >> >> -- >> Max McGrath >> Asst. Network Admin/Systems Specialist >> Carthage College >> 262-552-5512 >> mmcgr...@carthage.edu >> >> >> On Wed, Apr 13, 2011 at 1:43 PM, Max McGrath <mmcgr...@carthage.edu>wrote: >> >>> Hi All - >>> >>> Not sure if the subject really explains what I am looking to do. >>> >>> We want to be able to have custom fields that a user would fill out when >>> submitting a ticket, but then have a separate section of other custom fields >>> reserved as "For Office Use Only". >>> >>> I was thinking of trying to customize the Create.html page to incorporate >>> a line with "For Office Use Only" printed above it, then having the other >>> custom fields. >>> >>> I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and >>> EditTransactionCustomFields but not sure how I would logically separate the >>> CFs we want above the line and below the line. >>> >>> Does this make sense? >>> >>> Is there a better way to do this or any recommendations anyone can >>> suggest to me? >>> >>> Thanks! >>> >>> -- >>> Max McGrath >>> Asst. Network Admin/Systems Specialist >>> Carthage College >>> 262-552-5512 >>> mmcgr...@carthage.edu >>> >> >> >