On Wed, Apr 13, 2011 at 01:43:01PM -0500, Max McGrath wrote: > Hi All - > Not sure if the subject really explains what I am looking to do. > We want to be able to have custom fields that a user would fill out when > submitting a ticket, > but then have a separate section of other custom fields reserved as "For > Office Use Only". > I was thinking of trying to customize the Create.html page to incorporate > a line with "For > Office Use Only" printed above it, then having the other custom fields. > I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and > EditTransactionCustomFields > but not sure how I would logically separate the CFs we want above the line > and below the line. > Does this make sense?
Only grant ModifyCustomField on the For Office Use fields to your staff -kevin
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