Kevin - Thank God for mailing lists! This is a much simpler solution than what I was thinking of...
However, I've gone to Configuration --> Custom Fields --> MyCF --> Group Rights and have given ModifyCustomField and SeeCustomField only to the group that our staff are members of. I login to RT as a different user (who is not part our staff group) and am able to choose a value for my CF and submit the ticket. Am I setting permissions in the wrong area? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 13, 2011 at 1:43 PM, Max McGrath <mmcgr...@carthage.edu> wrote: > Hi All - > > Not sure if the subject really explains what I am looking to do. > > We want to be able to have custom fields that a user would fill out when > submitting a ticket, but then have a separate section of other custom fields > reserved as "For Office Use Only". > > I was thinking of trying to customize the Create.html page to incorporate a > line with "For Office Use Only" printed above it, then having the other > custom fields. > > I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and > EditTransactionCustomFields but not sure how I would logically separate the > CFs we want above the line and below the line. > > Does this make sense? > > Is there a better way to do this or any recommendations anyone can suggest > to me? > > Thanks! > > -- > Max McGrath > Asst. Network Admin/Systems Specialist > Carthage College > 262-552-5512 > mmcgr...@carthage.edu >