Originally requested feature is implemented in 3.999 branch, but nobody ported it into 4.x.
Regards, Ruslan. From phone. 04.05.2011 23:40 пользователь "Matteo Sgalaberni" <[email protected]> написал: > On Wed, May 04, 2011 at 12:42:00PM -0400, Kevin Falcone wrote: >> >> Modifying Notify is changing the source code. >> The best way might be to make a new Action based on Notify with your >> modifications as a local customization > No one in the list have implemented this or suggest what to do in some > official way? > > Can be that peoples that are asking this (like me) have misunderstood > the meaning of the AdminCC notification? > > For example: > > if I have an RT opened that explain a customer problem: > > Requestor: customer > Cc: customercollegue > AdminCc: internal peoples that are involved in the resolution of the RT and need to be informed about all phases of the RT > > When someone add a comment, every internal people should like to receive > the notification and see all the destination of that notification...no? > > Does I misunderstood something? > > Thanks! > > Matteo >
