On Thu, May 05, 2011 at 06:57:40AM +0200, Matteo Sgalaberni wrote: > On Wed, May 04, 2011 at 02:02:17PM -0400, Kevin Falcone wrote: > > Please note that this prevents you from having a different Template > > for AdminCcs and for end users, which is why RT splits those into two > > separate notifications by default > > > > In general, I wouldn't want Requestors/Ccs to see me (as an AdminCc) > > on a ticket email, since they'll either hit Reply-All and then I get > > mail from them AND from RT or they reply directly to me, taking RT out > > of the loop. This is why AdminCcs are Bcc'ed > Ok I completely agree with you. Follow my point of view: > > You also say: > > "RT splits those into two separate notifications by default". So the > notifications that are sent to AdminCC have a different template and have > as destination only AdminCCs. I remember this in my latest tests. > > So, this notification should be sent not in BCC as all destinations are > AdminCC > and they know each other.
Now we're back to the original part of the thread, where I noted that you need to modify Notify to send like that when there are no To or Cc I'm not sure what you're trying accomplish anymore, since we've gone from notifying adminccs to notifying everyone and back again. -kevin
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