Dear LR: The short answer is that the definition of what a comment does is determined by your Scrips.
On Aug 16, 2011, at 11:38 AM, Lars Reimann wrote: > Hi all, > > can someone please outline the workflow of comments in RT to me. > > I assume comments are for "internal" messages only. But how is this realized? > We for example have the same mail address for reply and comment. > > I'd like to change normal CC actions to BCC. > > > My question: can I change all occurences of CC in > rt-3.8.8/lib/RT/Action/Notify > to BCC without doing damage? > > I will of course not do this there, but in a local customization (where shall > I put the file?) > > Thanks in advance, > LR > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA September 26 & 27, 2011 > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 > -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
