On Fri, May 20, 2011 at 6:22 PM, Francis L Fabrizio <[email protected]> wrote: > There’s a particular search we do constantly against our custom field “PO > Number”. Since the custom field is only applied to certain queues, building > the search is a two-step process of first adding the “Queue is XYZ” search > term which then gives us visibility to add the PO Number search term. > > > > It’s not uncommon to need to do 20 or 30 such searches in rapid succession. > This gets tedious because you have to Edit Search, delete the old value, add > the new value, and repeat 30 times. > > > > What I’d really like is a search field in the upper bar (separate from the > existing one) which automatically does a “search queue XYZ for tickets with > PO Number value of <whatever is input in the field>” search. That would > avoid all of these tedious steps. > > > > What’s the best way to go about adding such functionality to our RT 3.8 > interface?
One way: http://requesttracker.wikia.com/wiki/SearchCustomField This solution shows how to enable the following syntax in the search input box: cf.xxx:value You just should adjust it a little and your users can type: po:123 and perform the search. > -- > > Fran Fabrizio > > Director of Information Systems > > UAB College of Arts and Sciences > > http://www.uab.edu/cas/ > > HHB510E | 205.996.5698 | [email protected] > > -- Best regards, Ruslan.
