Hi
I use the "smart keywords" feature of firefox
http://support.mozilla.com/en-US/kb/Smart%20keywordswhich allows me to
type "rtcompany yoyodine" in the LOcation bar of firefox
and returns me the result of a search on a Custom Field
* Go to "Organize bookmarks" ("Show all bookmarks" in FF4)
* In the right-button menu, click on "New bookmark"
* In the dialog box, add the following
o Name: Search RT Company
o Location:
https://rt/Search/Results.html?Order=ASC&OrderBy=id&Query=(Status%3D'new'OR%20Status%3D'open')AND%20'CF.%7BCompany%7D'%20LIKE%20'%s'
o Keyword: rtcompany
The important part is the '%s' at the end of the location. Firefox will
replace it with what you type after the keyword.
The location URL can be much complicated than the above. You can also
add the Format (ie the Columns displayed).
I usually build a search using the Search builder and copy/paste the URL.
As far as I know, the "smart keywords" allows you only one variable (%s)
Gerard
On 2011-05-20 16:22, Francis L Fabrizio wrote:
There’s a particular search we do constantly against our custom field
“PO Number”. Since the custom field is only applied to certain queues,
building the search is a two-step process of first adding the “Queue
is XYZ” search term which then gives us visibility to add the PO
Number search term.
It’s not uncommon to need to do 20 or 30 such searches in rapid
succession. This gets tedious because you have to Edit Search, delete
the old value, add the new value, and repeat 30 times.
What I’d really like is a search field in the upper bar (separate from
the existing one) which automatically does a “search queue XYZ for
tickets with PO Number value of <whatever is input in the field>”
search. That would avoid all of these tedious steps.
What’s the best way to go about adding such functionality to our RT
3.8 interface?
--
Fran Fabrizio
Director of Information Systems
UAB College of Arts and Sciences
http://www.uab.edu/cas/ <http://www.uab..edu/cas/>
HHB510E | 205.996.5698 | [email protected] <mailto:[email protected]>
