I just installed RTx::Tags to get the enhanced simple search custom field functionality without having to patch code. Thanks for the suggestion!
Works great except RTx::Tags seems to have broken my layout in the upper right of the page. See the attached image - the New Ticket queue dropdown got moved under the Search button for some reason. (This is RT 3.8.8 / Firefox 3.6.17 / 64-bit Win7.) > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Ruslan Zakirov > Sent: Friday, May 20, 2011 9:47 AM > To: Francis L Fabrizio > Cc: [email protected] > Subject: Re: [rt-users] Adding a "predefined search" field > > On Fri, May 20, 2011 at 6:22 PM, Francis L Fabrizio <[email protected]> wrote: > > There’s a particular search we do constantly against our custom field “PO > > Number”. Since the custom field is only applied to certain queues, building > > the search is a two-step process of first adding the “Queue is XYZ” search > > term which then gives us visibility to add the PO Number search term. > > > > > > > > It’s not uncommon to need to do 20 or 30 such searches in rapid > succession. > > This gets tedious because you have to Edit Search, delete the old value, > add > > the new value, and repeat 30 times. > > > > > > > > What I’d really like is a search field in the upper bar (separate from the > > existing one) which automatically does a “search queue XYZ for tickets with > > PO Number value of <whatever is input in the field>” search. That would > > avoid all of these tedious steps. > > > > > > > > What’s the best way to go about adding such functionality to our RT 3.8 > > interface? > > > One way: > http://requesttracker.wikia.com/wiki/SearchCustomField > > This solution shows how to enable the following syntax in the search input > box: > > cf.xxx:value > > You just should adjust it a little and your users can type: > > po:123 > > and perform the search. > > > -- > > > > Fran Fabrizio > > > > Director of Information Systems > > > > UAB College of Arts and Sciences > > > > http://www.uab.edu/cas/ > > > > HHB510E | 205.996.5698 | [email protected] > > > > > > > > -- > Best regards, Ruslan.
<<attachment: NewTicketDropdownBrokenLayout.png>>
