On Fri, May 20, 2011 at 12:36:41PM -0500, Francis L Fabrizio wrote: > I just installed RTx::Tags to get the enhanced simple search custom field > functionality without having to patch code. Thanks for the suggestion! > > Works great except RTx::Tags seems to have broken my layout in the upper > right of the page. See the attached image - the New Ticket queue dropdown > got moved under the Search button for some reason. (This is RT 3.8.8 / > Firefox 3.6.17 / 64-bit Win7.)
RTx-Tags is a 3rd party extension, so you may need to report the bug to the rt.cpan queue if the author doesn't reply on-list. https://rt.cpan.org/Public/Dist/Display.html?Queue=RTx-Tags -kevin > > -----Original Message----- > > From: [email protected] [mailto:[email protected]] On > > Behalf Of Ruslan Zakirov > > Sent: Friday, May 20, 2011 9:47 AM > > To: Francis L Fabrizio > > Cc: [email protected] > > Subject: Re: [rt-users] Adding a "predefined search" field > > > > On Fri, May 20, 2011 at 6:22 PM, Francis L Fabrizio <[email protected]> > > wrote: > > > There’s a particular search we do constantly against our custom field “PO > > > Number”. Since the custom field is only applied to certain queues, > > > building > > > the search is a two-step process of first adding the “Queue is XYZ” search > > > term which then gives us visibility to add the PO Number search term. > > > > > > > > > > > > It’s not uncommon to need to do 20 or 30 such searches in rapid > > succession. > > > This gets tedious because you have to Edit Search, delete the old value, > > add > > > the new value, and repeat 30 times. > > > > > > > > > > > > What I’d really like is a search field in the upper bar (separate from the > > > existing one) which automatically does a “search queue XYZ for tickets > > > with > > > PO Number value of <whatever is input in the field>” search. That would > > > avoid all of these tedious steps. > > > > > > > > > > > > What’s the best way to go about adding such functionality to our RT 3.8 > > > interface? > > > > > > One way: > > http://requesttracker.wikia.com/wiki/SearchCustomField > > > > This solution shows how to enable the following syntax in the search input > > box: > > > > cf.xxx:value > > > > You just should adjust it a little and your users can type: > > > > po:123 > > > > and perform the search. > > > > > -- > > > > > > Fran Fabrizio > > > > > > Director of Information Systems > > > > > > UAB College of Arts and Sciences > > > > > > http://www.uab.edu/cas/ > > > > > > HHB510E | 205.996.5698 | [email protected] > > > > > > > > > > > > > > -- > > Best regards, Ruslan.
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