Hello again, This list is a great resource for users new to RT. Thanks again for all of your help.
I guess I don't fully understand how forwarding mail outside of RT works. Right now, when I forward a ticket outside of RT, the forwarded email is attached. If I check the mail in Outlook, I see the forwarded message with each individual correspondence attached as a separate included .htm file. This is fine for Outlook. However when forwarding to other email clients or Gmail, the forwarded message is attached as raw text with mail headers and encoding information. This is very confusing to the average user. Is it possible to change this? I'm not sure if this is something I need to specify in RT, the forward message template or something with Postfix. Thanks! -- View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31861541.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
