On Thu, Jun 16, 2011 at 08:53:11AM -0700, derekross wrote: > > I reread what I added and I guess it's a bit confusing. Basically I'm sending > forwards as attachments. I need to be able to send them inline. Is this > possible? I'm looking for the setting and can't find it.
RT sends forwards as message/rfc822 attachments. -kevin > derekross wrote: > > > > Hello again, > > > > This list is a great resource for users new to RT. Thanks again for all of > > your help. > > > > I guess I don't fully understand how forwarding mail outside of RT works. > > Right now, when I forward a ticket outside of RT, the forwarded email is > > attached. If I check the mail in Outlook, I see the forwarded message > > with each individual correspondence attached as a separate included .htm > > file. This is fine for Outlook. However when forwarding to other email > > clients or Gmail, the forwarded message is attached as raw text with mail > > headers and encoding information. This is very confusing to the average > > user. > > > > Is it possible to change this? I'm not sure if this is something I need to > > specify in RT, the forward message template or something with Postfix.
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