I reread what I added and I guess it's a bit confusing. Basically I'm sending forwards as attachments. I need to be able to send them inline. Is this possible? I'm looking for the setting and can't find it.
derekross wrote: > > Hello again, > > This list is a great resource for users new to RT. Thanks again for all of > your help. > > I guess I don't fully understand how forwarding mail outside of RT works. > Right now, when I forward a ticket outside of RT, the forwarded email is > attached. If I check the mail in Outlook, I see the forwarded message > with each individual correspondence attached as a separate included .htm > file. This is fine for Outlook. However when forwarding to other email > clients or Gmail, the forwarded message is attached as raw text with mail > headers and encoding information. This is very confusing to the average > user. > > Is it possible to change this? I'm not sure if this is something I need to > specify in RT, the forward message template or something with Postfix. > > Thanks! > -- View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31862018.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
